Terms & Conditions
1. Introduction
Welcome to EM Training ("Company," "we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our website, https://www.emtraining.org (the "Website"). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.
2. Use of the Website
2.1 You must be at least 18 years old to use this Website.
2.2 You agree to use the Website only for lawful purposes and in accordance with these Terms.
2.3 We reserve the right to modify, suspend, or discontinue the Website at any time without notice.
3. Intellectual Property Rights
3.1 All content on this Website, including text, graphics, logos, and images, is the property of EM Training or its licensors and is protected by copyright and other intellectual property laws.
3.2 You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.
4. User Accounts
4.1 If you create an account on our Website, you must provide accurate information and maintain the security of your account credentials.
4.2 You are responsible for any activities that occur under your account.
4.3 We reserve the right to suspend or terminate accounts that violate these Terms.
5. Services and Payments
5.1 Our Website may offer online training services, courses, or other related services.
5.2 All payments are processed securely, and you agree to provide accurate payment information.
5.3 Refund policies, if applicable, will be outlined separately and are subject to change.
6. Limitation of Liability
6.1 We do not guarantee that the Website will always be available or free from errors.
6.2 To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website.
6.3 Our total liability for any claim related to the use of this Website shall not exceed the amount you have paid us, if any.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites.
8. Privacy Policy
Your use of our Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using our Website, you consent to our data practices as described in the Privacy Policy.
9. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the Website constitutes acceptance of the updated Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.
11. Contact Information
If you have any questions about these Terms, please contact us at:
Email: ebbymoffat@emtraining.org
Tel: 07547671173
Last Updated:23/02/25
Website Terms & Conditions
1. General
1.1 These Terms and Conditions apply to all candidates registered with EM Training for SVQ qualifications.
1.2 By enrolling, the candidate agrees to abide by these terms and policies.
2. Enrolment and Registration
2.1 Candidates must complete an enrolment form and provide relevant identification before being registered.
2.2 Registration with the awarding body will only be processed once all required information is provided.
2.3 It is the candidate’s responsibility to inform the centre of any changes to personal details.
3. Payment Terms
3.1 Course fees must be paid in full or via an agreed payment plan before assessment begins.
3.2 Payment plans must be adhered to; failure to make payments may result in suspension of assessment.
3.3 Fees are non-refundable once a candidate has been registered with the awarding body.
4. Assessment Process
4.1 Candidates will be assigned an assessor who will guide them through the SVQ process.
4.2 Assessments will be carried out in line with the standards set by the awarding body and SQA.
4.3 Candidates must submit evidence within agreed timescales; delays may impact progression.
4.4 If a candidate requires reasonable adjustments due to a disability or learning need, they must inform the centre at the earliest opportunity.
5. Candidate Responsibilities
5.1 Candidates must actively engage in the assessment process and maintain regular contact with their assessor.
5.2 Work submitted must be their own; plagiarism or falsification of evidence may result in removal from the course.
5.3 Any workplace visits must be arranged at a mutually agreed time with assessors and employers. Consent sought from service users before visit commences.
6. Appeals and Complaints
6.1 Candidates have the right to appeal assessment decisions following the centre’s Appeals Policy.
6.2 Any complaints should be raised in writing and will be handled in line with the Complaints Policy.
7. Withdrawal and Cancellations
7.1 Candidates who wish to withdraw must notify the centre in writing.
7.2 Refunds are not provided after registration with the awarding body.
7.3 If a candidate is inactive for a prolonged period without prior agreement, they may be withdrawn.
8. Data Protection and Confidentiality
8.1 Personal data will be processed in accordance with GDPR and will only be shared with relevant awarding bodies.
8.2 Assessment records will be stored securely for the required retention period.
9. Centre Policies
9.1 Candidates must adhere to the policies and procedures of EM Training, including Health & Safety and Equal Opportunities.
10. Changes to Terms and Conditions
10.1 EM Training reserves the right to update these Terms and Conditions, with notice provided to candidates.
Last Updated:23/02/25
Service Terms & Conditions
Effective Date: 21/02/25
1. Introduction
EM Training SVQ Assessment Centre is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services.
2. Data We Collect
We collect and process the following types of personal data:
Learner Information: Name, date of birth, contact details, qualifications, employer details, and assessment records.
Employer & Client Data: Contact information, business details, and staff training records.
Assessor & Staff Data: Employment details, qualifications, and professional information.
Website & Communication Data: When you visit our website or contact us, we may collect IP addresses, browser data, and correspondence.
3. How We Use Your Data
We use your personal information to:
Register learners and assess qualifications.
Maintain training records and provide certification.
Communicate with learners, employers, and awarding bodies.
Comply with regulatory and legal obligations.
Improve our services and manage our operations.
4. Legal Basis for Processing
We process personal data under the following legal bases:
Contractual Obligation: To provide SVQ assessment services.
Legal Compliance: To meet regulatory requirements.
Legitimate Interest: To ensure quality training and operational efficiency.
Consent: Where required, we obtain explicit consent for data processing.
5. Data Sharing & Disclosure
We may share personal data with:
Awarding Bodies (e.g., SQA) To verify and certify qualifications.
Employers to report on employee progress.
Regulatory Authorities If required for legal or compliance purposes.
Service Providers For secure data processing (e.g., IT support).
We do not sell personal data to third parties.
6. Data Security & Retention
We implement appropriate technical and organizational measures to protect personal data.
Data is retained for as long as necessary to fulfil its purpose or as required by law.
7. Your Rights
Under data protection laws, you have the right to:
Access, correct, or delete your personal data.
Restrict or object to processing.
Request data portability.
Withdraw consent where applicable.
Lodge a complaint with the Information Commissioner’s Office (ICO).
8. Contact Us
For any privacy-related queries, please contact:
EM Training SVQ Assessment Centre
Email: ebbymoffat@emtraining.org
Phone: 07547671173
Last Updated:23/02/25
Privacy Policy
1. General Information
EM Training SVQ Assessment Centre provides assessment and training services to support learners in achieving their SVQ qualifications. While we strive for accuracy and professionalism, the information on our website, materials, and communications is for general guidance only and should not be considered legal, professional, or career advice.
2. No Guarantee of Certification
Successful completion of an SVQ qualification depends on the learner meeting the required standards. While we provide guidance and support, we cannot guarantee certification, as final decisions rest with the awarding body (e.g., SQA).
3. Limitation of Liability
We are not liable for
Any errors or omissions in training materials.
Delays or failures beyond our control (e.g., regulatory changes, awarding body decisions).
Any loss or damage arising from reliance on our content or services.
4. External Links & Third-Party Content
Our website or materials may include links to third-party websites for additional resources. We do not endorse or take responsibility for the accuracy, security, or content of external sites.
5. Changes to Services & Policies
We reserve the right to modify or discontinue services, materials, or policies without prior notice. Learners, employers, and stakeholders are responsible for staying informed about any updates.
6. Contact Us
For any questions or clarifications regarding this disclaimer, please contact:
EM Training SVQ Assessment Centre
Email: ebbymoffat@emtraining.org
Phone: 07547671173
Last Updated:23/02/25
